Q: What does Psychodiagnostics do with customer information?
A. Psychodiagnostics never shares customer information.
Qualification for Purchase
Q. What are Qualification Requirements for MAT Purchase?
A. Psychodiagnostics is committed to accurate and ethical assessment of individuals, and uses the qualification system to help ensure that the right tools are in the right hands. If you have questions about our qualification descriptions, please contact Psychodiagnostics at 415-413-3489 for assistance. Leave a message with convenient times for a return call.
The MAT is available to qualified users . A master’s degree in psychology, education, music or arts therapy, occupational therapy, social work, counseling, or in a field closely related to the use of the assessment, with training in the ethical use of assessment is required. Use of the MAT for research purposes can be conducted by a qualified college or university faculty member and/or professional staff of a hospital or business organization. Students in graduate programs can also use the MAT for research purposes if the request is countersigned by a qualified faculty supervisor.
How to Purchase
Q. How may I purchase the MAT?
A. Purchases may be made through the Psychodiagnostics web site, by invoice, or by telephone to qualified purchasers.
Credit card orders from qualified purchasers may be placed directly with Psychodiagnostics at 415-413-3489 internationally or through our website. Discounts are available for purchase of three or more of the same item.
Requests for approval may be directed to 415-413-3489. Approved purchase orders from accredited academic institutions, counseling centers, and mental health clinics, for use by a licensed or registered psychologist, may be mailed to:
4480 Fairway Drive
Rohnert Park, CA 94928
Q. What’s your shipping policy?
A. A physical address is required for shipping. However, if your order must be delivered to a P.O. Box (e.g., no physical address is available), your order will be mailed via USPS insured. Our shipping and handling charges are subject to change without notice. Our minimum shipping charge is $5.00. Within the US, postage and handling is equal to 10% of the order price. International Delivery for orders under 250 dollars is charged 20%. Call or email for reduced shipping rates for larger orders. Regarding International Orders: Please call Psychodiagnostics at 01-415-413-3489.
Limited Risk Guarantee: Returns, Credits, and Adjustments
Q: What is your Limited Risk Guarantee?
A: We accept the return of any item purchased from Psychodiagnostics. For credit please return the merchandise in original condition with a copy of your invoice within 30 days of purchase.
Q: The item I received is damaged or defective. Do I have to pay to return it to Psychodiagnostics?
A: Psychodiagnostics guarantees satisfaction with the physical quality of MAT materials. If materials are damaged or defective, they may be returned for exchange within 30 days of purchase. If you received an item that was damaged or defective, please contact Psychodiagnostics by phone at 415-413-3489 (U.S. & international). We will be happy to assist you in obtaining a replacement.
Q: Where and how should I return merchandise to Psychodiagnostics?
A: Return your merchandise via a traceable method (e.g., UPS, FedEx, or Certified) to Returns, PSYCHODIAGNOSTICS, 4480 Fairway Drive, Rohnert Park, CA 94928 Psychodiagnostics is not responsible for the loss of merchandise that is returned via a non-traceable shipment method (e.g., regular postal service).
Q: What is your policy for returns after 30 days?
A: Returns of items in original condition made between 30 and 90 days after purchase require prior authorization and are subject to a 20% restocking fee.
Bookstore returns require prior authorization after 6 months from the date of the invoice and are subject to a 20% restocking fee. Psychodiagnostics reserves the right to assess a restocking charge for quantity item returns.
Q: How long will it take to process my credit?
A: After your returned merchandise is received in original condition, please allow at least 7 business days for credit processing and receipt of your credit memo invoice (U.S. & Canada).
Q: What type of credit will I receive?
A: Credit processing depends on the original payment method: Credits for payments by credit card will be credited to the card used. Credits for payments by business or personal check, money order, or bank transfer will be issued in the form of a check. Credits for purchase orders for which payment has already been made will also be issued in the form of a check. Purchase orders for which payment has not yet been made will be credited to the purchase invoice.
Does Psychodiagnostics provide customer assistance?
We are happy to provide assistance. Questions about the MAT products or services may be forwarded through our contact form on this website or directed to 415-413-3489.